Care Hospitals, one of India’s leading healthcare providers, today announced the launch of its new state-of-the-art 24×7 multilingual call centre, developed in partnership with Tech Mahindra, a global technology services company. The facility has been designed to improve patient access, strengthen service standards, and support Care’s core ethos of providing comprehensive, cost-effective, and accessible quality healthcare.
The partnership with Tech Mahindra will bring in advanced customer relationship management systems, seamless real-time appointment scheduling, and trained call centre professionals. This combination is expected to deliver faster response times, efficient handling of patient requests, and a consistent, patient-first experience across all Care Hospitals.
The call centre will provide: Round-the-clock service (24×7) for patients and families. The coverage is across all Care Hospitals nationwide. There will be multilingual support in 10 languages to assist domestic and international patients. There is a dedicated capacity of 100 trained professionals, handling lakhs of calls every month. It will also enable integrated technology systems for appointments, emergency management, and patient follow-up.
Vijay Sethi, chief patient experience officer, Care Hospitals, said, “The new call centre reflects our commitment to making quality healthcare more accessible and responsive. It ensures that every patient, regardless of location, can connect with us quickly and reliably.”
Shalabh Dang, chief sales & marketing officer, Care Hospitals, said, “This launch marks a major step in strengthening our relationship with patients and their families. The 24×7 call centre not only ensures quick and reliable access to our services but also enhances how people experience the Care brand—accessible, compassionate, and always responsive to their needs.”
Vinod Raman, group chief technology officer, QCIL, added, “We have built this centre on a foundation of integrated technology. With cutting-edge CRM systems and real-time scheduling, we are ensuring patients get seamless access to care, while our teams can respond faster and more effectively.”
Sanjay Ghura, vice president operations, Tech Mahindra said, “Our expertise in running large-scale call centre operations will help deliver a best-in-class patient experience and set new benchmarks in healthcare service delivery.”
Simran Kaur Sethi, head of call centre operations, Care Hospitals, stated, “As a people’s person, I believe every first patient interaction must be rooted in empathy and care. With speed, world-class training, integrated technology, and a dedicated 24×7 team, our call centre sets a new benchmark in patient experience across all our hospitals.”
Tech Mahindra will manage the call centre facility, staff, and processes, ensuring best practices from global healthcare service models are implemented. Looking ahead, the centre has been built with scalable systems to accommodate future expansion. This will allow Care Hospitals to handle higher call volumes while maintaining consistent standards of care and communication.
Source : Pharmabiz
